Where and when is the event?
You can find all relevant information (entrance, location, price, times, etc.) on the event website or on your ticket.
Will the event take place as planned?
In case of changes regarding your event you will be informed as soon as possible via email or text message. For additional information or in case you haven't been notified, we recommend going to the event website and check for any possible changes regarding your event. We would like to point out that any notifications regarding a cancelled or postponed or anyhow changed event is a voluntary service by mtms Solutions GmbH. We do not assume liabilities for any costs related to event changes (hotel, driving, etc.) occuring to the ticket owner.
Is the use of public transport included in my ticket?
In general the use of public transport is not included in your ticket. Exceptions, where your ticket is valid for approach and departure to and from the event location, are possible. If this is the case, it will be explicitly mentioned on your ticket.
The event has been cancelled but I already approached the event location. Do I get my costs refunded?
Despite our aim to inform you about event changes as soon as possible using email and text messages, we would like to point out that any notifications regarding a cancelled or postponed or anyhow changed event is a voluntary service by mtms Solutions GmbH. We do not assume liabilities for any costs related to event changes (hotel, driving, etc.) occuring to the ticket owner. To claim liabilities in cases like this please contact the event organization.
How long does the event last?
You can find informations regarding your event by visiting the event website or by reading the information text of your specific event.
Is my underage child allowed to attend the event?
There are no general rules regarding attendance of underage children at events. Regarding youth law (there are different regulations depending on your area) local authorities as well as the event organizers can specify special regulations for particular events. If we do have information on this subject, we will list them in the information text for the event. If you can't find any information, please contact the event organization. mtms Solutions GmbH cannot guarantee entrance for underage children without company of an adult.
Does the event offer disability access?
If we do have information regarding this subject, we will list it in the events information text. If you can't find any information, please contact the event organization using their email support.
I have lost my smartphone. How can I enter the event location?
You can always access your ticket using the link in your confirmation email.
Can I bring a camera and take pictures at the event?
Professional photographing is without further permission prohibited. Persons disregarding this will be relegated and their equipment will be confiscated.
I want to complain about an event I attended.
As mtms Solutions GmbH is only responsible for providing the tickets, complaints should be filed directly to the event organization. We are not responsible for any organisational tasks such as seating, pricing, etc. at the event location. If you discover problems with ticket bookings, please contact us at firstname.lastname@example.org and quickly describe the problems you ran into. We will get in touch with you as soon as we can.